1. Payment and delivery
How much are the shipping costs?
For shipments within Luxembourg, shipping is free. Shipping costs are 5 euros for Europe and 10 euros for the rest of the world.
What payment methods are accepted?
Two methods of payment are accepted on our site:
- Secure online payment by card: Visa, MasterCard or Bancontact
- By bank transfer: a quote with a payment invitation will be automatically sent to you upon confirmation of your order. Once the payment has been made, a paid invoice will be sent to you by email. Your order will only be shipped once payment has been received.
When will I receive my book?
Orders are processed every day, except weekends. The preparation of the parcel and its shipment are handled by our distributor TBW and take an average of 3 days for shipments to Luxembourg.
Do you have a problem with your order?
- Contact our customer service department by phone from Monday to Friday from 9:00 to 12:30 or from 13:30 to 17:30: +352 26 31 64 -1.
- Contact us by e-mail at the following address: [email protected]
2. My account
We strongly advise you to create an account on our site, in particular in order to keep your contact details for a future visit and to be able to follow the history of your purchases:
find your invoices, your digital books, your e-learning courses, etc.
How do I create an account?
In the menu, click on "Log in". Then click on the link "You don't have an account" below the "Login" button. On the first page you will be asked for the following information: e-mail address, first and last name, profession, title and password. Once you have logged in to your account, you will then be able to add a company by clicking on the "Edit" button on the top right.
How do I add a delivery or billing address?
Select the items you wish to order on our site. Once you have finished shopping, click on "Proceed to checkout". A new page will appear on your screen. In the box with the address and shipping method, click on the "Edit" link on the right. You will then be able to enter one (or more) delivery address(es) and one (or more) billing address(es).
Forgot your account password?
In the menu, click on "Log in". Then click on the "Reset password" link below the "Login" button. An automatic e-mail will be sent to you to set up your new password.
3. Ordering an e-book
How does downloading digital books (ePUB, pdf...) work?
Some books are offered for sale in digital format. The purchase of this type of file is conditional on prior payment. Once payment has been received, an automatic e-mail containing your e-book will be sent to you.
Our digital files are watermarked, but then what?
Our pdf and ePUB files are protected by a digital watermarking.
- What is digital tattooing?
The watermark is considered more as an identification than as a protection, and is applied to the book after each sale. In other words, when the book is downloaded, several pieces of information about the buyer are watermarked.
- What information is involved?
The watermarking applied by Legitech includes the buyer's e-mail address. It is discreetly but indelibly placed at the top of the page and does not hinder reading.
- What happens if someone tries to pirate a tattooed book?
Watermarking will not prevent the buyer of a book from sharing it. However, all the information will still be recorded in the file, which will make it possible to track down the offending user in the event of abuse.
In the case of online training, when will I receive the practical information for logging in?
The practical information for the connection is sent by e-mail to the participants one day before the date of the training. Please check your email inbox!
How will I receive my certificate of attendance?
After verification of the participant's effective presence, the certificates are sent by e-mail at the end of the training.